Suppliers: Updating shipping configurations

Make sure that your shipping prices and services are consistent and reflect Avasam guidelines using this guide

This help article is written for our suppliers and may not be relevant if you are an Avasam seller. To access seller-specific articles, please follow this link.

Sellers need to know the cost of the different shipping services you offer, so they can charge their customers correctly. Likewise, Avasam needs to know the cost so it can accurately invoice them.

In this section, you can define the base cost and tax rate for the specified shipping services you are offering to the seller.

Pricing can be fixed, or you can setup order value, or weight based costs for the services. These will then be shown by Avasam in the catalogue and inventory.

It is important that your shipping prices are in line with the range guidelines set by Avasam, which at present are:

  • Standard shipping (3-5 days): below £3.00, excluding VAT
  • Standard Tracked shipping (2-3 days): below £4.50, excluding VAT
  • Expedited shipping (1-2 days): below £7.00, excluding VAT

You must setup at least 1 shipping service, otherwise sellers will not be able to use the automated price rules correctly.

We would strongly recommend offering all 3 services to give the most choice to the sellers and their customers.

The primary fields required when setting the services up are shown in the list below:

Field Description
Shipping Services This is the name of the service
Cost This is the basic cost (in your specified currency) for an order using this shipping service
Tax(%) This specifies the sales tax rate that is added onto the cost of the service when it is invoiced
Status This specifies if the service is active for use 

Shipping services can have a single fixed price, or they can be enabled for pricing based on order weight or order value.

You cannot enable order weight and order value shipping pricing at the same time, you must choose one or the other.

Either can be used in combination with fixed pricing.

Adding a fixed-priced service

To add new services and specify a fixed cost, follow these steps:

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add service button for a new entry to appear on the list.
  4. Enter a name for the service.
  5. Select the Avasam vendor from the list to show which shipping company is providing this service:
    1. Royal Mail
    2. Hermes
    3. DPD
    4. UK Mail
    5. Deutsche Post
    6. Any (If your shipping provider is not in the list)
  6. Specify the base cost and VAT rate for the cost of the shipping service.
  7. Change the service status to ‘yes’ by clicking on it.
  8. Click ‘save’ to complete the entry.

You must have weight correctly specified on your products when using weight-based pricing, as this may lead to undercharging for shipping if weight is 0 or too low.

Adding a weight-based service

To add new services and specify a fixed cost, follow these steps:

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add service button for a new entry to appear on the list.
  4. Enter a name for the service.
  5. Select the Avasam vendor from the list to show which shipping company is providing this service:
    1. Royal Mail
    2. Hermes
    3. DPD
    4. UK Mail
    5. Deutsche Post
    6. Any (If your shipping provider is not in the list)
  6. Click on the switch under weight for the service to toggle it on, and make the switch blue.
  7. Change the service status to ‘yes’ (green) by clicking on it.
  8. Click ‘save’ to complete the entry.

Adding or editing a weight-based service band

A service band specifies the shipping cost for an item that falls within a given weight range.

If the service band between 0kg and 1kg costs £2.00 to ship, then a smaller package weighing 0.5kg would cost £2.00. A larger package weighing 1.2kg would fall within another service band.

If you enable a service for weight-based shipping by toggling the weight option to on, it will use the bands you specify to calculate the shipping cost for an order. These bands specify a weight range and charge the specified amount for orders based on their weight and the service they are using (standard, standard tracked or expedited tracked). This table will also be shown in the  product entry.

To add a new weight-based shipping table, or new weight bands, including specifying their cost, follow these steps:

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add weight bands button for the weight-based shipping configuration window to open.
  4. Click add weight bands to add a new row, if required.
  5. Specify the weight from and weight to values.
  6. Specify prices for the service(s) you will be using weight-based shipping for in this weight band.
    1. Repeat steps 4 to 6 if you need to add more bands, or 5 and 6 to edit bands in place.
  7. Click save to apply the changes.

Adding an order total-based service

To add new services and specify a fixed cost, follow these steps:

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add service button for a new entry to appear on the list.
  4. Enter a name for the service.
  5. Select the Avasam vendor from the list to show which shipping company is providing this service:
    1. Royal Mail
    2. Hermes
    3. DPD
    4. UK Mail
    5. Deutsche Post
    6. Any (If your shipping provider is not in the list)
  6. Click on the switch under ordertotal for the service to toggle it on, and make the switch blue.
  7. Change the service status to ‘yes’ (green) by clicking on it.
  8. Click ‘save’ to complete the entry.

Adding or editing an order total-based service band

A service band specifies the shipping cost for an order that falls within a given value range.

If the service band between £0.00 and £20.00 costs £2.00 to ship, then a smaller order valued at £5.00 would cost £2.00. A larger package valued at £35.00 would fall within another service band.

If you enable a service for order total-based shipping by toggling the order total option to on, it will use the bands you specify to calculate the shipping cost for an order. These bands specify a value range and charge the specified amount for orders based on their total value and the service they are using (standard, standard tracked or expedited tracked). 

To add a new order total-based shipping table, or new price bands, including specifying their cost, follow these steps:

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add order total bands button for the order total shipping configuration window to open.
  4. Click add order total band to add a new row, if required.
  5. Specify the order total from and order total to values (including VAT).
  6. Specify prices for the service(s) you will be using order total-based shipping for in this price band.
    1. Repeat steps 4 to 6 if you need to add more bands, or 5 and 6 to edit bands in place.
  7. Click save to apply the changes.
You can undo the changes you make at any time by clicking on the cancel button.

Ensure that when you specify a weight or price band, you don't leave gaps between values, such as finishing a price band on £3.98, and starting another at £4.00.

Equally, ensure that bands do not overlap, such as completing one band on £4.50, and starting another at £4.50. A better finishing point would be £4.49, with the next band starting at £4.50.

Deleting a order total-based service band

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add order total bands button for the order total-based shipping configuration window to open.
  4. Locate the weight band entry you want to remove.
  5. Click on the X button to the right of the band to delete the row.
  6. Click save to apply the changes.

Editing a service

To adjust the details of a service name or other text or number field:

  1. Click on the field.
  2. Edit the contents.

To change an entry active to inactive, or vice-versa:

  1. Click the status toggle.
    a. If it says ‘yes’, and is blue, the shipping service is active and will be available and charged at the cost specified.
    b. If it says ‘no’ and is grey, the shipping service is inactive and will not be charged at the cost specified.