Suppliers: Updating shipping configurations

Make sure that your shipping prices and services are consistent and reflect Avasam guidelines using this guide

This help article is written for our suppliers and may not be relevant if you are an Avasam seller. To access seller-specific articles, please follow this link.

Sellers need to know the cost of the different shipping services you offer, so they can charge their customers correctly. Likewise, Avasam needs to know the cost so it can accurately invoice them.

In this section, you can define the base cost and tax rate for the specified shipping services you are offering to the seller.

Pricing can be fixed, or you can setup order value, or weight based costs for the services. These will then be shown by Avasam in the catalogue and inventory.

It is important that your shipping prices are in line with the range guidelines set by Avasam, which at present are:

  • Standard shipping (3-5 days): below £3.00, excluding VAT
  • Standard Tracked shipping (2-3 days): below £4.50, excluding VAT
  • Expedited shipping (1-2 days): below £7.00, excluding VAT

You can also map the services to different number of days if you have longer shipping times e.g. 5-6 days. This can be seen in the screenshot below: 

You must setup at least 1 shipping service, otherwise sellers will not be able to use the automated price rules correctly.

We would strongly recommend offering all 3 services to give the most choice to the sellers and their customers.

The primary fields required when setting the services up are shown in the list below:

Field Description
Shipping Services This is the name of the service
Cost This is the basic cost (in your specified currency) for an order using this shipping service
Tax(%) This specifies the sales tax rate that is added onto the cost of the service when it is invoiced
Status This specifies if the service is active for use 

Shipping services can have a single fixed price, or they can be enabled for pricing based on order weight or order value.

You cannot enable order weight and order value shipping pricing at the same time, you must choose one or the other.

Either can be used in combination with fixed pricing.

Adding a fixed-priced service

To add new services and specify a fixed cost, follow these steps:

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add service button for a new entry to appear on the list.
  4. Enter a name for the service.
  5. Select the Avasam vendor from the list to show which shipping company is providing this service:
    1. Royal Mail
    2. Hermes
    3. DPD
    4. UK Mail
    5. Deutsche Post
    6. Any (If your shipping provider is not in the list)
  6. Specify the base cost and VAT rate for the cost of the shipping service.
  7. Change the service status to ‘yes’ by clicking on it.
  8. Click ‘save’ to complete the entry.

You must have weight correctly specified on your products when using weight-based pricing, as this may lead to undercharging for shipping if weight is 0 or too low.

Setting up weight-based shipping

Weight-based shipping uses 'bands' to define pricing. Items/orders within a given weight range are charged based on the Avasam shipping service used.

  1. Click on add weight bands.
  2. The window opens with one weight band available. 
  3. Enter the minimum (weight from) and maximum (weight to) values for this band, in kilograms.
  4. For the Avasam shipping services you will be using weight-based shipping, enter the cost to ship an item with each service where their weight falls within this band.
  5. If you want to add additional bands, click add weight band, and repeat steps 3&4.
  6. Click save when you have finished.

A service band specifies the shipping cost for an item that falls within a given weight range.

If the service band between 0kg and 1kg costs £2.00 to ship, then a smaller package weighing 0.5kg would cost £2.00. A larger package weighing 1.2kg would fall within another service band.

The maximum and minimum values for each band should be different to each other.

eg. if one weigh band is up to 2.0 kg, then the next weight band should be from 2.01 kg.

Adding an order total-based service

Order total-based shipping uses 'bands' to define pricing. Items/orders within a given value range are charged based on the Avasam shipping service used.

  1. Click on add order total bands.
  2. The window opens with one weight band available. 
  3. Enter the minimum (order total from) and maximum (order total to) values for this band.
  4. For the Avasam shipping services you will be using order total-based shipping, enter the cost to ship an item with each service where their weight falls within this band.
  5. If you want to add additional bands, click add order total band, and repeat steps 3&4.
  6. Click save when you have finished.

A service band specifies the shipping cost for an order that falls within a given value range.

If the service band between £0.00 and £20.00 costs £2.00 to ship, then a smaller order valued at £5.00 would cost £2.00. A larger package valued at £35.00 would fall within another service band.

 

The maximum and minimum values for each band should be different to each other.

eg. if one weigh band is up to £2.00, then the next weight band should be from £2.01.

You can undo the changes you make at any time by clicking on the cancel button.

Deleting a service band

  1. Click on settings.
  2. Click on shipping configurations.
  3. Click the add order total bands or add weight-based total bands button for the window to open.
  4. Locate the entry you want to remove.
  5. Click on the X button to the right of the band to delete the row.
  6. Click save to apply the changes.