Suppliers: Deleting information for GDPR requests

GDPR compliance is essential, but Avasam lets you easily delete customer's information without deleting the orders when necessary

This help article is written for our suppliers and may not be relevant if you are an Avasam seller. To access seller-specific articles, please follow this link.

You can easily find out if you hold a customer's information using their name or email address to search Avasam - and then delete it - by following these steps:



  1. In Avasam, open the settings menu and select the GDPR maintenance option.
  2. You can then search this option to check if you hold information on a particular person. Using more information to set up a more detailed search will make it easier to be sure you've identified the right person.
  3. You can create a search using a name and/or an email address, and use a telephone number or postcode. 
  4. Click 'view' to search. If no results show up, then they may not have ordered from you or may have previously asked to be removed.
  5. Any matching records will be shown, allowing you to check any that you want to be deleted/obfuscated. All other order details will remain (such as items and values) but all personal information will be replaced by random characters.
  6. Click 'obfuscate' to clear the personally identifiable information (PII) from the  selected orders, then repeat for any other people that have made requests.