Suppliers: Shipping integration - Parcelwise

In order to create myHermes labels in Avasam, the shipping provider must be integrated and services added

This help article is written for our suppliers and may not be relevant if you are an Avasam seller. To access seller-specific articles, please follow this link.

 

Avasam can be integrated with one or more Parcelwise shipping accounts to print shipping labels for orders when they are dispatched.

The list of shipping integrations has four columns:

  1. The logo representing the type of shipping provider
  2. The type of shipping integration
  3. The name of the specific shipping integration
  4. The status of the integration

Creating a new integration

  1. In ‘settings’, select ‘shipping integrations’.
  2. Click the add shipping provider button.
  3. Click on the add button next to ‘Parcelwise’ and enter a name for this integration.
  4. Click ‘next’ to continue.
  5. The next component to edit is the ‘configuration screen’ and the address entered will be shown on your shipping labels.
  6. Enter your business name in the company name field.
  7. Enter your name, or the name of the external contact for your account, in the contact name field.
  8. Enter your returns address in the address line one field.
  9. If required, enter the next line of your site address in the address line two field.
  10. Enter your county or district in the region field.
  11. Enter your town in the city/town field.
  12. Enter your postcode in the postcode field.
  13. Enter the email address for returns in the contact email field.
  14. Enter the telephone number for returns in the contact telephone field.
  15. Click ‘next’.
  16. You should input your Parcelwise account details on the next configuration screen.

  17. Your API key and customer account number will be specified in your account and documentation.

  18. In ‘weight’, choose a measurement unit for your inventory items, so that Parcelwise can correctly check the service you use (e.g. grams, kilograms, ounces or pounds).
  19. If you don’t specify the weight of any inventory items, enter a default weight value that Avasam will send to Parcelwise when requesting a label.
  20. In ‘dimensions’, choose a measurement unit for the size (weight, height and depth) of your inventory items, so that Parcelwise can correctly check the service you use (e.g. centimetres, metres, inches or feet).
  21. Enter values to be sent as the height, width and depth of a package if you haven’t specified it in the inventory items.
  22. Click ‘next’.
  23. Specify the label format used to request and print your shipping labels then click ‘next’.
  24. Avasam can automatically submit manifests for your parcels at the end of each day. If you wish to submit manifests manually, then check ‘no’ against ‘automatically submit manifest' then click ‘next’.
  25. You will be returned to the shipping provider list in Avasam, with a new row added for your new integration.
  • Click ‘cancel’ to return to the list without completing the integration.
  • If you are using Avasam with Linnworks, ensure you use the same units in Avasam and Linnworks for ‘weight’ and ‘dimensions’.

Disabling a shipping integration

When you create a new shipping integration, it is automatically enabled and active.

To disable the integration to stop it being available for use:

  1. In ‘settings’, select ‘shipping integration’.
  2. Find the shipping provider you want to disable.
  3. Click the status switch to toggle it from yes/active to no/disabled.
  4. The integration will then be disabled.

Enabling a shipping integration

When you create a new channel integration, it is automatically enabled and active. You, or someone else, may temporarily disable it.

To re-enable the integration to resume downloading orders and updating listings:

  1. In ‘settings’, select ‘shipping integration’.
  2. Find the shipping provider you want to enable.
  3. Click the status switch to toggle it from no/disabled to yes/active.
  4. The integration will then be re-enabled.

Removing a channel integration

If you no longer wish to have Avasam print shipping labels for a provider, it can be easily removed. Once deleted, you will need to recreate the integration from scratch should you choose to reuse it.

To remove a channel integration:

  1. In ‘settings’, select ‘shipping integration’.
  2. Find the shipping provider you want to remove.
  3. To open the integration, click its name.
  4. Click the red remove account button to remove the integration.
  5. Click ‘OK’. You will then be returned to the list of shipping providers.
  • Click ‘cancel’ if you decide to not delete the integration.

Updating a channel integration

If Avasam is having issues printing labels correctly, you can easily check integration details:

  1. In ‘settings’, select ‘shipping integration’.
  2. Find the shipping integration you want to check.
  3. To open the integration, click its name.
  4. Click ‘reauthorize’ and check that the values are correct.
  5. Click ‘save’ to apply any updates or changes.
  6. You will be then returned to the list of shipping integrations.
  • Click ‘cancel’ if you decide to not change or update the integration. 

Shipping services

After integrating Parcelwise with Avasam, you must also add the shipping services you wish to print labels for – for example, next day, two day, signed for or Saturday delivery. When you sign an agreement with Parcelwise, you select the services you want to use and how much each label will cost.

To add a shipping service:

  1. In ‘settings’, select ‘shipping integration’.
  2. Find the shipping integration you want to check and open it by clicking its name.
  3. Click ‘shipping services’ to expand the list of available shipping services.
  4. Select an available shipping service from the shipping service list then click ‘add’.
  5. Click ‘save’.
  • Click ‘cancel’ if you decide not to add the service

Deleting a shipping service

If you no longer want to use a shipping service, then it can be removed from Avasam.

To delete a shipping service:

  1. In ‘settings’, select ‘shipping integration’.
  2. Find the shipping integration you want to check and open it by clicking its name.
  3. Click ‘shipping services’ to expand the list of available shipping services.
  4. Select an available shipping service from the shipping service list and click the ‘x’ to the right of the service to delete it.
  5. Click ‘save’.
  • Click ‘cancel’ if you decide not to delete the service.