Suppliers: Shipping integration - myHermes

In order to create myHermes labels in Avasam, the shipping service must be integrated and services added

This help article is written for our suppliers and may not be relevant if you are an Avasam seller. To access seller-specific articles, please follow this link.

 

Avasam can be integrated with one or more myHermes shipping accounts to print shipping labels for orders when they are dispatched.

The list of shipping integrations has four columns:

  1. The logo representing the type of shipping provider
  2. The type of shipping integration
  3. The name of the specific shipping integration
  4. The status of the integration

Creating a new integration

  1. In ‘settings’, select ‘shipping integrations’.
  2. Click the add shipping provider button.
  3. Click on the add button next to ‘myHermes’ and enter a name for this integration.
  4. Click ‘next’ to continue.
  5. The next entry is the configuration screen, where you should input your myHermes account details.
  6. Your API key will be specified in your account and documentation.
  7. In ‘weight’, choose a measurement unit for your inventory items, so that myHermes can correctly check the service you use (e.g. grams, kilograms, ounces or pounds).
  8. If you don’t specify the weight of any inventory items, enter a default weight value that Avasam will send to myHermes when requesting a label.
  9. In ‘dimensions’, choose a measurement unit for the size (weight, height and depth) of your inventory items, so that myHermes can correctly check the service you use (e.g. centimetres, metres, inches or feet).
  10. Enter values to be sent as the height, width and depth of a package if you haven’t specified it in the inventory items.
  11. Specify the label format used to request and print your shipping labels then click ‘next’.
  12. Avasam can automatically submit manifests for your parcels at the end of each day. If you wish to submit manifests manually, then check ‘no’ against ‘automatically submit manifest' then click ‘next’.
  13. You will be returned to the shipping provider list in Avasam, with a new row added for your new integration.
  • Click ‘cancel’ to return to the list without completing the integration.
  • If you are using Avasam with Linnworks, ensure you use the same units in Avasam and Linnworks for ‘weight’ and ‘dimensions’.

    Disabling a shipping integration

    When you create a new shipping integration, it is automatically enabled and active.

    To disable the integration to stop it being available for use:

    1. In ‘settings’, select ‘shipping integration’.
    2. Find the shipping provider you want to disable.
    3. Click the status switch to toggle it from yes/active to no/disabled.
    4. The integration will then be disabled.

    Enabling a shipping integration

    When you create a new channel integration, it is automatically enabled and active. You, or someone else, may temporarily disable it.

    To re-enable the integration to resume downloading orders and updating listings:

    1. In ‘settings’, select ‘shipping integration’.
    2. Find the shipping provider you want to enable.
    3. Click the status switch to toggle it from no/disabled to yes/active.
    4. The integration will then be re-enabled.

    Removing a channel integration

    If you no longer wish to have Avasam print shipping labels for a provider, it can be easily removed. Once deleted, you will need to recreate the integration from scratch should you choose to reuse it.

    To remove a channel integration:

    1. In ‘settings’, select ‘shipping integration’.
    2. Find the shipping provider you want to remove.
    3. To open the integration, click its name.
    4. Click the red remove account button to remove the integration.
    5. Click ‘OK’. You will then be returned to the list of shipping providers.
    • Click ‘cancel’ if you decide to not delete the integration.

      Updating a channel integration

      If Avasam is having issues printing labels correctly, you can easily check integration details:

      1. In ‘settings’, select ‘shipping integration’.
      2. Find the shipping integration you want to check.
      3. To open the integration, click its name.
      4. Click ‘reauthorize’ and check that the values are correct.
      5. Click ‘save’ to apply any updates or changes.
      6. You will be then returned to the list of shipping integrations.
      • Click ‘cancel’ if you decide to not change or update the integration.

        Shipping services

        After integrating myHermes with Avasam, you must also add the shipping services you wish to print labels for – for example, next day, two day, signed for or Saturday delivery. When you sign an agreement with myHermes, you select the services you want to use and how much each label will cost.

        To add a shipping service:

        1. In ‘settings’, select ‘shipping integration’.
        2. Find the shipping integration you want to check and open it by clicking its name.
        3. Click ‘shipping services’ to expand the list of available shipping services.
        4. Select an available shipping service from the shipping service list then click ‘add’.
        5. Click ‘save’.
        • Click ‘cancel’ if you decide not to add the service

          Deleting a shipping service

          If you no longer want to use a shipping service, then it can be removed from Avasam.

          To delete a shipping service:

          1. In ‘settings’, select ‘shipping integration’.
          2. Find the shipping integration you want to check and open it by clicking its name.
          3. Click ‘shipping services’ to expand the list of available shipping services.
          4. Select an available shipping service from the shipping service list and click the ‘x’ to the right of the service to delete it.
          5. Click ‘save’.
          • Click ‘cancel’ if you decide not to delete the service.