eBay

eBay channel integration

Integrating eBay with Avasam lets you download your orders, in addition to controlling stock levels and prices.

Avasam can be integrated with one or more eBay accounts. This lets you download orders and update listings with stock levels.

The list of sales channel integrations has 4 columns:

• The brand logo of a channel
• The company name of a channel
• The name of the specific channel integration
• The status of the integration (a blue yes means that it is enabled, a grey no means it is disabled)

tip

Global Shipping Programme: Avasam supports the eBay Global Shipping Programme. This means that orders may not show the customer's name in the address field, as it will initially go to an eBay processing centre to be forwarded to another country and the customer.

If this is enabled on your listings, it is an easy way to reach out to international customers on eBay.

Creating a new eBay integration

To create a new sales channel integration:

1. Open ‘settings’ and select ‘sales channel integration’.
2. Click the ‘add sales channel’ button.
3. Click on the ‘add’ button next to eBay and click ‘next’ to continue.
4. Enter a name for this integration and click ‘next’ to continue.
5. Select the country you’re selling in through this integration and click ‘next’.
6. Click ‘authkey’ and sign in to your eBay account.
7. Click ‘agree’. You’ll then see confirmation of receiving an authorisation token before returning to Avasam.
8. Click ‘next’ to continue.
9. You will be returned to the sales channel list in Avasam, with a new row added for your new integration.

tip

Ensure that your channel has stock updates enabled to ensure that your listings don't oversell.

1. Click on the channel name.
2. Click on additional settings.
3. Toggle the switch for stock update to yes.
4. Click save.

Disabling an eBay integration

When you create a new channel integration, it is automatically enabled and active.

To temporarily disable the integration and stop it downloading orders and updating listings:

1. Open ‘settings’ and select ‘sales channel integration’.
2. Choose which integrated sales channel you want to disable and toggle the status switch from ‘yes’ to 'no'. The channel will then be disabled.

Enabling an eBay integration

To allow an integration to resume downloading orders and updating listings:

1. Open ‘settings’ and select 'sales channel integration'.
2. Choose which integrated sales channel you want to enable and toggle the status switch from ‘no’ to 'yes'. The channel will then be re-enabled.

Removing an eBay integration

If you no longer wish to have Avasam connected to an Amazon channel, it can be easily removed. Once deleted, you will need to re-create the integration from scratch should you choose to re-use it.

To remove the integration:

1. Open ‘settings’ and select ‘sales channel integration’.
2. Find the integrated sales channel you want to remove and click its name to open the integration.
3. Click the red ‘remove account’ button and click ‘OK’ to confirm.
4. You will be returned to the list of channel integrations.

tip

• Click ‘cancel’ if you decide not to delete the integration.
• If you delete an integration and then reintegrate the same channel, the analytics and reports will not recognise orders from the two integrations as being from the same site.

Updating or verifying eBay integrations

If Avasam is having issues downloading from a sales channel, the causes of this can be easily checked. In ‘settings’, select ‘sales channel integration’ to ensure that you are connecting to the correct website end point.

To update or verify a channel integration:

1. Find the relevant channel integration and click its name to open the integration.
2. Click ‘reauthorise’.
3. Check that the seller ID is correct and the correct site is selected.
4. Check the ‘auth key’ is correct.
5. Click ‘save’ to apply any updates or changes to Avasam.
6. You will be returned to the list of channel integrations.

tip

• Click ‘cancel’ if you decide to not change/update the integration

tip

eBay listings have a history, which is used by it when deciding how high to rank the listing in search results - Older listings tend to have a better chance of showing up high in search results.

This history is lost if the listing is out of stock and ended. They provide a mechanism called "out of stock" which allows you to keep the listing alive, but to hide it from searches and mark it as the product being out of stock.

1. To enable the out-of-stock option:
   1. Go to my eBay > account > site preferences or seller hub > overview > shortcuts > site preferences.
   2. In the selling preferences section, click show next to Sell Your Item form and listings.
   3. Click edit next to the use the out-of-stock option.
   4. Make your selection and click Submit.
2. In Avasam, setup your integration to recognise the out of stock setting you have made in eBay.
   1. Go to settings>sales channel integrations.
   2. Click on the edit button under actions for your eBay integration.
   3. Click on additional settings to expand the section.
   4. Set end out of stock settings to no.
   5. Set enable out of stock to yes.
   6. Click on save.

Updating settings for stock updates in your integration

When Avasam receives a notification that available stock levels have changed from the supplier, it updates the relevant mapped listings on the sales channel.

In a small number of cases, it is possible that popular items may oversell.. To avoid this, you can make adjustments to the stock levels Avasam sends to the channel for products to reduce the concern about cancelling and refunding orders.

Avasam lets you set a 'stock threshold value', meaning that when the stock level reaches that level, it sends '0' to the listing(s) affected, to prevent excess orders affecting your account.

In addition, some eBay accounts may have limitations placed on them as to how many units or individual products you can advertise for sale. To mitigate this, Avasam supports the 'max quantity to advertise' feature provided. This means you can control how many units of stock the channel will see across your listings to maintain your overall permitted level without sanctions.

tip

If you had a limitation of 500 units, and you were selling 4 SKUs, you could set the 'max quantity to advertise' as 125, and even if there were 600 of each item at the supplier, eBay would only see 500 total items advertised.

To do this:

1. In ‘settings’, select ‘sales channel integration’.
2. Find the relevant channel integration and click its name to open the integration.
3. Scroll down to the 'additional settings' section heading.
4. Click on the 'additional settings' section heading to open up the settings menu.
5. Update the value for 'max quantity to advertise', if required. The default value is '0', meaning it's inactive.
6. Update the 'stock threshold value' if required. This defaults to '5' for your protection.
7. Click ‘save’ to apply any updates or changes to Avasam.
8. You will be returned to the list of channel integrations.

tip

• Click ‘cancel’ if you decide to not change/update the integration.

Excluding non-Avasam orders

Avasam can download orders for products not linked in Avasam - This is useful if you don't immediately map listings after creating them. Alternatively, if you sell some of your own stock alongside Avasam orders, it can clutter up the order screen. Non-Avasam orders are deleted after 3 days if not for mapped products.

To avoid seeing those orders:

1. In ‘settings’, select ‘sales channel integration’.
2. Find the relevant channel integration and click its name to open the integration.
3. Scroll down to the 'additional settings' section heading.
4. Click on the 'additional settings' section heading to open up the settings menu.
5. Set the exclude non-Avasam orders switch to off, or grey.
6. Click ‘save’ to apply any updates or changes to Avasam.
7. You will be returned to the list of channel integrations.

tip

You cannot make exclude non-Avasam orders and split orders with unknown SKUs active simultaneously, only one at a time can be active, or neither.

Splitting order containing Avasam and non-Avasam SKUs

Where some of your orders contain a mix of Avasam and non-Avasam products, this setting allows you to process the Avasam products and not import the unknown items. When set to no, you will only import these orders if exclude non-Avasam orders is set to no.

To enable this:

1. In ‘settings’, select ‘sales channel integration’.
2. Find the relevant channel integration and click its name to open the integration.
3. Scroll down to the 'additional settings' section heading.
4. Click on the 'additional settings' section heading to open up the settings menu.
5. Set the split orders with unknown SKUs switch to on, or green.
6. Click ‘save’ to apply any updates or changes to Avasam.
7. You will be returned to the list of channel integrations.

Listing on eBay

You can create listings on your eBay store using information in Avasam.

You can Creating listings on eBay in bulk with CSV files

More information on exporting information from Avasam is available here.

eBay listing on Avasam

At present, Avasam does not have an automated listing tool for eBay (but we are working on it). Until this is ready, to list your products on eBay, you will need to export information (see video) about the products from Avasam, and then create a listing on your eBay account , whether a single listing directly, using File Exchange or by using the Merchant Integration Platform (see video).

After this, you can link listings to the correct Avasam products and map the shipping services you use to the relevant shipping services in Avasam.

If products and shipping services are not correctly mapped, then corresponding invoices cannot be raised and the orders can't be passed to the supplier for dispatch to the customer.

tip

Any products that we do not believe are suitable for selling on eBay will be flagged accordingly in both the product description page and the catalogue search results using red text.

We are flagging such products in order to protect our sellers from listing products on eBay where we believe there is a risk of rival sellers or brand owners reporting you for intellectual property rights infringements and where the supplier is not the brand owner/manufacturer, or where we may not be able to provide documentation required to evidence the supply chain back to the brand owner/manufacturer.

For more background reading on this, you can refer to our blog

Exporting product information

You should start by exporting the Full product details file (https://help.avasam.com/knowledge/exporting-basic-product-details). This contains all the information you need to create a listing.

Creating listings on eBay

Before you list on eBay, and integrate it with Avasam, you should sign up for an account as a seller.

Once you have done so, there are several ways to create listings on eBay. In this article we will be looking at 3 of them:

1. Single listings on eBay through the website.
2. Merchant Integration Platform
3. File Exchange

Both require that you have an eBay account. Many find that the Merchant Integration Platform is easier overall, but it may not suit you.

Creating a listing on eBay - Single listings

For single listings, you can list on eBay using their own interface. The information for the listing can be taken from Avasam, and we recommend using the export file in order to get the links to all the available pictures as well as the other information.

1. On the eBay UK website, click on my eBay.
2. Select selling from the menu.
3. In the selling overview page, click the list an item button.
4. On the eBay selling page, click on list an item.
5. In the box at the top, enter the name of your product where it says I want to list my, then click go.
   1. eBay will bring up suggestions for the item based on previous listings as you type, and you can select one of those if it's a more complete title.
6. If the product is already listed, you can select it from a list of existing listings to make a copy of that listing and edit it.
   1. If the product is not shown, or you don't like the listings, click on the create a new listing link in the top right corner.
7. Select the condition, eg new.
8. In the listing screen, you need to add the information about the item to ensure the listing is shown in the right place and easy for the customers to find it.
   1. At the top of the page, the category the item will be listed in is shown. If this is incorrect, or you want to check if there is a better subcategory, then click the change category or item link.
   2. The item specifics section asks for appropriate information such as size, features and colour depending on the category and product. Enter as much information as possible.
   3. The recommended section asks for additional information based on eBay's recommendation for searches in the selected category. Enter as much information here as possible. If the supplier doesn't include the information, you may be able to source it elsewhere, and make your listing stand out.
   4. You can click on more recommended and the + symbol to add more fields to the recommended section.
   5. The add photo section allows you to upload images of the product (up to 12). These should be clear and high detail.
   6. It's recommended to ensure the description section has a well thought out and detailed amount of information to engage the customer, Click change to amend the description.
   7. Under the price section, you can click change to set the type and price of the product. We would recommend using the buy it now option rather than auction, and to turn off the allow offers option.
   8. Enter a quantity of the product based on the current stock level in Avasam. Once mapped, Avasam will take over updating this level.
   9. Set the shipping service(s) under the delivery section, and the price for the shipping method(s). These will be mapped in shipping mapping.
   10. Once happy with the listing and it's content, you can use the preview button to review the listing appearance, or simply click list with displayed fees to make it live.
9. You now need to add the Avasam SKU as a custom label on the listing. Without a custom label, Avasam cannot map the listing to sell and control it properly.
   1. Add the free selling manager tool to your account here. Click on subscribe now (You don't need selling manager pro).
      1. You may be asked to change to an eBay shop subscription.
   2. Once subscribed, click on my ebay and selling again.
   3. click on selling manager in the left menu, and then active.
   4. Click on active listings.
   5. Under active listings, click customise.
   6. Tick the box next to custom label.
   7. Click apply.
   8. Your listings will now show an option for the custom label field.
   9. Click the add button to add one, using your Avasam SKU.
10. In Avasam, you need to map the SKU, and ensure the shipping method(s) are mapped.

Creating a listing on eBay - Merchant Integration Platform

One option for creating listings on eBay in bulk uses their Merchant Integration Platform. As it uses a single file, many people find this easier. It does require a certain amount of research and preparation, however.

Access the platform through this link, and click 'Quick Start'. This will provide some more information about the Merchant Information Platform and provide access to documentation.

We will be focusing on the 'MIP GUI', or uploading files to the Merchant Integration Programme through it's web page interface. Ensure that if you click Settings on the left of the MIP page, and Channel Management, that the site listed is EBAY_UK. you can set or edit the following details here:

• Postage Policy
• Payment Policy
• Returns Policy
• Warehouse Location

You may need to opt in to Business Policies to do so. Use this link.

You should click on the Feed samples link, use the 'Combined Feed' option, or product-combined.csv. This enables you to pack the information about your products into a single file, rather than needing to create and import several with different parts of the information against the item's SKU. Select this on the feed schema page. You can then upload a file once ready. Samples can be downloaded for reference.

For the 'product-combined-compatibility' file, we would suggest the following column mappings:

eBay MPI Heading	Avasam column
SKU	AvasamSKU
Localized For	en_GB (Literal)
Variation Group ID	ParentProductId
Variation Specific Name 1	VariantSize
Variation Specific Value 1 VariantColour
Variation Specific Name 2
Variation Specific Value 2
Variation Specific Name 3
Variation Specific Value 3
Variation Specific Name 4
Variation Specific Value 4
Variation Specific Name 5
Variation Specific Value 5
Title	Title
Subtitle
Product Description	ShortDescription
Additional Info
Group Picture URL
Picture URL 1	ImageURL1
Picture URL 2	ImageURL2
Picture URL 3	ImageURL3
Picture URL 4	ImageURL4
Picture URL 5	ImageURL5
Picture URL 6	ImageURL6
Picture URL 7	ImageURL7
Picture URL 8	ImageURL8
Picture URL 9	ImageURL9
Picture URL 10	ImageURL10
Picture URL 11	ImageURL11
Picture URL 12	ImageURL12
UPC	BarCode
ISBN
EAN	BarCode
MPN	MPN
Brand	Brand
Attribute Name 1	AttributeName1
Attribute Value 1	AttributeValue1
Attribute Name 2	AttributeName2
Attribute Value 2	AttributeValue2
Attribute Name 3	AttributeName3
Attribute Value 3	AttributeValue3
Attribute Name 4	AttributeName4
Attribute Value 4	AttributeValue4
Attribute Name 5	AttributeName5
Attribute Value 5	AttributeValue5
Attribute Name 6	AttributeName6
Attribute Value 6	AttributeValue6
Attribute Name 7	AttributeName7
Attribute Value 7	AttributeValue7
Attribute Name 8	AttributeName8
Attribute Value 8	AttributeValue8
Attribute Name 9	AttributeName9
Attribute Value 9	AttributeValue9
Attribute Name 10
Attribute Value 10
Attribute Name 11
Attribute Value 11
Attribute Name 12
Attribute Value 12
Attribute Name 13
Attribute Value 13
Attribute Name 14
Attribute Value 14
Attribute Name 15
Attribute Value 15
Attribute Name 16
Attribute Value 16
Attribute Name 17
Attribute Value 17
Attribute Name 18
Attribute Value 18
Attribute Name 19
Attribute Value 19
Attribute Name 20
Attribute Value 20
Attribute Name 21
Attribute Value 21
Attribute Name 22
Attribute Value 22
Attribute Name 23
Attribute Value 23
Attribute Name 24
Attribute Value 24
Attribute Name 25
Attribute Value 25
Condition	New (Literal)
Condition Description
Measurement System	SizeUnit
Length	PackageDepth
Width	PackageWidth
Height	PackageHeight
Weight Major	ShippingWeight
Weight Minor	ProductWeight
Package Type
Compatible Product 1
Compatible Product 2

The product information suggested above is exported from Avasam using the full product details export, but you will need to provide information about the sites they are listed on, eBay special features and other eBay-specific options. where a value is the name of an Avasam export column, paste the contents of that column. Where it is in bold and followed by (Literal), simply paste that value in for listing to the eBay UK marketplace.

The Upload button will then allow you to upload your product file to eBay and create listings. Always at least try this with a single item first, and consider using the MIP Sandbox server initially to experiment. This means you will not create a live listing because the sandbox is there for you to trial and make mistakes!

Once imported and listed, you can check the listings are showing. the next step in Avasam should be to map the products (and the shipping services). This is easier if you use the Avasam SKU for the products as detailed above.

Creating a listing on eBay - File Exchange

The information exported from Avasam can also be used to create listings for products on eBay through their Seller Hub.

tip

When creating your inventory file, use the Avasam SKU as the custom label. This will make the mapping much easier.

You can download the file templates for the different categories from the Hub when you follow the process to import listings. Split your products up to add their details into the correct category and file when creating the files. Where possible, we have worked with suppliers to avoid complications.

tip

While you can generate report templates for multiple categories, this can lead to problems in which fields are compulsory for which category. Exercise caution when doing so.

If you’re not sure about which category to put something in, then do some research on similar items already listed, and look at how well they are selling – A great product in the wrong category won’t be seen or bought. Don’t make the same mistakes others have, use their work and mistakes to inform your decisions.

Each category generates a sheet with the correct categories (Those with an asterisk (*) before them are compulsory), sample records and info about the contents of those fields eBay will accept, such as types of battery. They also link to a guide on the process.

tip

Don't delete any information in the top of the template file, as this will mean eBay will not accept the file for import.

Use the information from the Avasam exports (and your own research) to build an inventory file by copying and pasting information from the appropriate columns. We would always advise creating and testing an inventory file for a couple of products first to ensure you’re happy with the result.

You will then have a link to upload your file or files(s) after they have been created.

Once listed, you should map the products (and the shipping services). This is easier if you use the Avasam SKU for the products.

Mapping products and shipping services

Once the listings) have been created, you need to link them to Avasam products.You might need to wait a short while for the selling channel to update before clicking ‘download’ to grab all the new listing details. If you used the same SKUs as Avasam, then ‘automap’ will take care of the actual linking. Otherwise you will need to map the listings to products one at a time.

Without mapping the products, your orders cannot be invoiced and fulfilled. In addition, stock levels and prices won’t be updated by Avasam automatically.

You also need to link any shipping services in use on your Amazon listings that you haven't previously mapped. This will also allow orders to be downloaded and invoiced.

Avasam cannot invoice an order if it doesn’t know what the cost of the products and shipping services are. If it can’t invoice them, you can’t pay for them, and they won’t be sent to the supplier for dispatch.

tip

Don't forget to make sure your payment method is setup, because the invoice cannot be paid without an active and correct payment method installed.

Custom labels and SKUs

When creating listings on eBay, you should ensure you complete the Custom Label field, as this maps to the SKU in Avasam. Using the Avasam SKU will enable automatic mapping and map the listings quickly.

tip

Please ensure that none of your listings have duplicate values in the Custom Label field (SKU), as this can cause issues with the mapping tool - This affects stock and price updates as well as stopping Avasam from invoicing and fulfilling your orders.

eBay SKU mapping

This guide ensures that Avasam can fulfil and invoice your eBay orders with the correct items.

Create a new SKU mapping

When you list a product on eBay, you need to ensure that Avasam knows what is in orders from the listing by mapping the product to it.

1. Click on settings.
2. Click on sales channel integrations.
3. Locate the eBay channel you listed on, and click on the name.
4. Click on SKU mapping.
5. Click on the SKU mapping tool button.
6. You can search for the listing you want to map by entering all or part of the SKU or title into the search bar under sales channel SKUs.
   1. Select 'download' from the actions available field to grab the latest information from the site if the listing is not shown.
7. Search for the Avasam SKU to map this against under the Avasam SKU heading, then select the SKU and click ‘map them’ to the right of it.
8. Click 'save' to apply this mapping to Avasam.

tip

To further filter the listings and products shown in either list, use the unmapped SKUs and mapped SKUs options. This will reduce the volume of results shown

tip

Changes made will only affect orders downloaded after new mapping is in place. It will not affect orders already in Avasam.

Editing existing SKU mappings

1. Click on settings.
2. Click on sales channel integrations.
3. Locate the eBay channel you listed on, and click on the name.
4. Click on SKU mapping.
5. Click on the SKU mapping tool button.
6. You can search for the listing you want to map by entering all or part of the SKU or title into the search bar under sales channel SKUs.
7. You can click on unlink to break the mapping.
8. Search for the new SKU you want to map the Avasam or sales channel SKU to, and click on map..

Delete a SKU mapping

To delete a SKU mapping:

1. You can search for the listing you want to change by entering all or part of the SKU or title into the search bar under Avasam SKUs or sales channel SKUs.
2. Click the unlink button to sever the mapping.
3. Click 'save' to apply this change of mapping to Avasam.

eBay shipping mapping

This guide ensures that Avasam can fulfil and invoice your eBay orders with the correct shipping services for the supplier.

Create a new shipping mapping

To create a new shipping mapping:

1. Select the service you want to map under the ‘Sales channel shipping service’ drop down list
2. Select the Avasam shipping service to map this against under the ‘Avasam shipping service’ drop down list.
3. Click ‘Map field’.

tip

• This will only affect orders downloaded after it is mapped.
  It will not affect orders already in Avasam.

If you want the shipping service paid for by the customer to automatically select the correct shipping provider and service when the order is downloaded to Avasam, then you will need to map the services from the site/channel to those in Avasam.

The ‘Shipping mapping’ section will list any existing mappings. This will open a new window that includes information about the available Avasam shipping services, and the services available on the integrated account.

You can open/expand the ‘marketplace to Avasam’ shipping mapping section by clicking on the arrow to the right of the title.

If any services are already mapped, then they will be reflected here.

Delete a shipping mapping

To delete a shipping mapping:

1. Locate the service.
2. Click the ‘X’ to the right of the service.
3. Click ‘Save’ to apply the change.

How can I list my products on eBay?

Our eBay listing tool gives you the ability to put your sourced products in front of millions of potential customers.

tip

Before you can list a product you must ensure that you have sourced products and integrated your eBay account.

tip

Ensure that the title, description, shipping price and selling price are correct before listing a product.

tip

Pelase remember that the eBay Listing Tool is only available to sellers on our Business and Guru plans.

Listing a product on your eBay store

1. Open listing manager. `
2. Click on the listings button for your eBay store.
3. Select one or more products to list that don't have tick icons by their entry by selecting/ticking the left hand box for the product(s).
4. Select a Listing Profile for the listing.
5. If you want to add or remove images from the listing, click on the edit, or pencil icon beside the image column.
   
6. Check the title is correct. You can click in the field to edit it.
7. Click on the description icon to confirm you are happy with how the description of the item will be displayed. Make and save any changes here.
8. Click the edit/pencil icon under categories to confirm the eBay and store categories this item will be listed under, and amend them if necessary.
9. Set a price, or click on the automate now button to setup a pricing rule to manage the price of the item.
   
10. If it's a variation product, click on the + button.
    
11. Click on list at the bottom of the screen.
    
12. Avasam will report item listed successfully.
13. The screen will refresh. You may now need to change the filter settings to show the product(s) you listed.
14. If there is an error with the process, then this will be reflected by a red error icon (see below). Otherwise the status will change to listed (a green tick).

tip

Remember to ensure that if you select a shipping policy that doesn't have a valid shipping service, you have a shipping service selected manually instead, or there will be an error when you try to list the product(s)

Creating a listing profile for your eBay listings

A listing profile can be associated with eBay business and shipping policies, and if you do so, then theose policies will override any settings you make locally, in the Avasam listing profile.

1. There are 2 methods to enter the listings profile screen:
   1. Select listing manager.
      1. Locate your eBay channel integration on the list.
      2. Look to the right of the screen for the listing profile icon.
      3. Click on the listing profile icon.
      4. To create a new profile, click on the add new profile button.
   2. From the listing manager screen:
      1. Locate the listing profile column to the left of the screen.
      2. In the dropdown list for the product you want to list, select:
         1. The new listing profile option.
2. Enter a name to identify the listing profile.
3. Click save.
4. Each profile consists of the following sections:
   1. Settings
   2. Returns
   3. Shipping
   4. Payments
   5. Categries
   6. Specifications
   7. Description
5. Clicking on the button under settings allows you to set:
   1. Listing duration (How many days the listing will be available). GTC means good til complete, or live as long as stock is available. We recommend this as the default.
      
   2. Listing type (Defaults to FixedPriceItem). Avasam doesn't support auction listings.
   3. Inclusive VAT rate (Y/N). Does the price you set on the listing include VAT?
      1. If you answered yes, you will need to specify the VAT rate used so that the system can calculate the ex VAT price.
   4. Suggested categories (Y/N). Should the suggested categories for the item be included?
6. Click save to continue.
7. Clicking on the button under returns allows you to set your policies around customers returning items:
   1. Return business policy allows you to select one of your business policies from your eBay account (if any).
      
   2. Return accepted - Specify whether you accept returns for the product.
   3. Return paid by - Who will pay to return the item?
   4. Return within - how long is your returns window?
      1. 14 days
      2. 30 days
      3. 60 days
   5. Detailed return policy explanation. Insert a longer explanation of your returns policy and any applicable legal references.
8. Click save to continue.
9. Clicking on the button under shipping allows you to set your policies around customers returning items:
   1. Return business policy allows you to select one of your business policies from your eBay account (if any).
      
   2. Return accepted - Specify whether you accept returns for the product.
   3. Return paid by - Who will pay to return the item?
   4. Return within - how long is your returns window?
      1. 14 days
      2. 30 days
      3. 60 days
   5. Detailed return policy explanation - Insert a longer explanation of your returns policy and any applicable legal references.
10. Click save to continue.
11. Clicking on the button under payments allows you to set your preferences around shipping your products to customers:
12. Payment business policy allows you to select one of your payment policies from your eBay account (if any).
    
13. Credit card accepted (Y/N) - allow eBay to accept credit card payments on your behalf.
14. PayPal (Y/N) - allow seller to make payments to your PayPal account.
    1. Email - specify the email adress associated with your PayPal address.
15. Click save to continue.
16. Clicking on the button under Categories allows you to set the categories to be used when listing items:
17. Search for eBay main catalogue categories in the top search box.
    
18. Use either their name or ID number to search.
19. Click on the check box beside the category name to add it to your selected categories list.
    
20. Remember to choose a main category for the listing(s).
    
21. If you have store categories, you can search and select from them in the second/lower search box.
    1. Use either their name or ID number to search.
    2. Click on the check box beside the category name to add it to your selected categories list.
22. Click save to continue.
23. Clicking on the button under Categories allows you to set the categories to be used when listing items:
24. Search for eBay main catalogue categories in the top search box.
    
25. Use either their name or ID number to search.
26. Click on the check box beside the category name to add it to your selected categories list.
    
27. Remember to choose a main category for the listing(s).
    
28. If you have store categories, you can search and select from them in the second/lower search box.
    1. Use either their name or ID number to search.
    2. Click on the check box beside the category name to add it to your selected categories list.
29. Click save to continue.
30. Clicking on the button under item specifics allows you to map the information needed to make the best possible listing in the categories selected when listing items. The more information, the better the chance someone will find and purchase from your listing(s).
31. The entries shown will vary based on the catalogue categories you selected. Click on each field for a drop down list of available values.
    
32. You must select values for fields with a red asterisk beside them. These are usually at the top of the list.
33. Click save to continue.
34. Clicking on the button under description template allows you to setup a template that will pull information from your product and display it ina consistent manner. You can also add in brand details or information about your store.
35. The insert description tag dropdown allows you to insert tags which will be replaced by the content of a given field for the individual item being listed.
    
36. There are also controls for text layout, etc to control the other text being shown.
    
37. Click save to continue.

tip

Listing profiles can be deleted using the X on the right of the entry. Do not delete entries that are currently in use to avoid causing issues when updating those listings.

One-Click Listing for eBay Store

Open the Search Products Page

1. Find the product you want to list.
2. Apply various filters available on the Search Products Page to identify the best product to start with.
3. Click on the selected product to navigate to its product page.

Product Page Interface

You will see a product page with several options, including:

• Source Product
• List Product
• Add to Cart

If your eBay account is integrated with Avasam, an eBay icon will be visible beneath the "List Product" option.

tip

Similar icons will be visible for multiple stores or platforms integrated with Avasam, such as eBay, TikTok Shop, etc.

Hovering over the integration icon will display listing status for the respective product for the concerned integration.

Listing a Product

1. Click on “List Product”.
2. A description box will appear for the selected product.
3. Modify the Title and Description as needed.
4. Use the “Generate with AI” option to create a suitable title and description, provided AI credits are available.
5. Upon clicking “Generate with AI”, a success message will appear.

Note:

• A blue-outlined box in the Title section indicates that the title meets the title limit.
• A red-outlined box indicates issues such as exceeding the character limit.

After finalizing the title and description, click “Next” at the bottom-left of the screen.

Pricing Setup

1. The Pricing Box will appear.
2. Select a pricing rule from the “Select Pricing Rule” dropdown (visible only if a pricing rule has been set previously).
3. If a pricing rule is applied, the selling price will adjust automatically.
4. If no pricing rule exists, manually set the selling price.

tip

Setting a pricing rule is recommended for consistency.

Click “Next” at the bottom-left of the screen.

Please note if you have integrated eBay and wish to list on eBay using this feature. For the first time, you will need to create the Business policies on your eBay for:

• Payment
• Return
• Shipping

You can create them using the link below: https://www.ebay.com/bp/manage

Once you have created all 3 of the policies, you can move forward with the listing process and it will ask you to select the policies, these will populate the policies that you created on your eBay.

Category Selection

1. The Category Selection page will appear.
2. Choose the relevant category for the product from Available eBay Categories.
3. Alternatively, search for the product’s category using the search bar.
4. After selecting a category, choose the Main Category.
5. Use the “View Similar Products” option to find related listings on eBay.

Click “Next” at the bottom-left of the screen.

Attribute Page

1. Enter all item-specific details mandatory (denoted by red asterisk) for the product listing.
2. Providing more details improves clarity regarding the product and its dimensions.
3. Complete all necessary details and click “List” at the bottom-right corner.
4. Upon clicking “List”, a success message will appear in the top-right corner.
5. A green “Listed Successfully” message will appear in the bottom-left corner of the menu.

tip

• Double-check the product details to ensure accuracy before finalizing the listing.
• Verify that the product has been listed successfully on your eBay store.

Deleting a Listed Product

1. Go to Listing Manager.
2. Search and Select the product.
3. Tick the checkbox and click “Delete” to remove the product from the sales channel.

Note:

The “Remove Sourced Product” option cannot be used to delete a listed product; attempting to do so will result in an error message.