eBay channel integration

Integrating eBay with Avasam lets you download your orders, in addition to controlling stock levels and prices

 

Avasam can be integrated with one or more eBay accounts. This lets you download orders and update listings with stock levels.

The list of sales channel integrations has 4 columns:

  • The brand logo of a channel
  • The company name of a channel
  • The name of the specific channel integration
  • The status of the integration (a blue yes means that it is enabled, a grey no means it is disabled)

Creating a new eBay integration

To create a new sales channel integration:

  1. Open ‘settings’ and select ‘sales channel integration’.
  2. Click the ‘add sales channel’ button.
  3. Click on the ‘add’ button next to eBay and click ‘next’ to continue.
  4. Enter a name for this integration and click ‘next’ to continue.
  5. Select the country you’re selling in through this integration and click ‘next’.
  6. Click ‘authkey’ and sign in to your eBay account.
  7. Click ‘agree’. You’ll then see confirmation of receiving an authorisation token before returning to Avasam.
  8. Click ‘next’ to continue.
  9. You will be returned to the sales channel list in Avasam, with a new row added for your new integration.

    Disabling an eBay integration

    When you create a new channel integration, it is automatically enabled and active.

    To temporarily disable the integration and stop it downloading orders and updating listings:

    1. Open ‘settings’ and select ‘sales channel integration’.
    2. Choose which integrated sales channel you want to disable and toggle the status switch from ‘yes’ to 'no'. The channel will then be disabled.

    Enabling an eBay integration

    To allow an integration to resume downloading orders and updating listings:

    1. Open ‘settings’ and select 'sales channel integration'.
    2. Choose which integrated sales channel you want to enable and toggle the status switch from ‘no’ to 'yes'. The channel will then be re-enabled.

    Removing an eBay integration

    If you no longer wish to have Avasam connected to an Amazon channel, it can be easily removed. Once deleted, you will need to re-create the integration from scratch should you choose to re-use it.

    To remove the integration:

    1. Open ‘settings’ and select ‘sales channel integration’.
    2. Find the integrated sales channel you want to remove and click its name to open the integration.
    3. Click the red ‘remove account’ button and click ‘OK’ to confirm.
    4. You will be returned to the list of channel integrations.
    • Click ‘cancel’ if you decide not to delete the integration.
    • If you delete an integration and then reintegrate the same channel, the analytics and reports will not recognise orders from the two integrations as being from the same site.

        Updating or verifying eBay integrations

        If Avasam is having issues downloading from a sales channel, the causes of this can be easily checked. In ‘settings’, select ‘sales channel integration’ to ensure that you are connecting to the correct website end point.

        To update or verify a channel integration:

        1. Find the relevant channel integration and click its name to open the integration.
        2. Click ‘reauthorise’.
        3. Check that the seller ID is correct and the correct site is selected.
        4. Check the ‘auth key’ is correct.
        5. Click ‘save’ to apply any updates or changes to Avasam.
        6. You will be returned to the list of channel integrations.
        • Click ‘cancel’ if you decide to not change/update the integration

        Updating settings for stock updates in your  integration

        When Avasam receives a notification that available stock levels have changed from the supplier, it updates the relevant mapped listings on the sales channel.

        In a small number of cases, it is possible that popular items may oversell.. To avoid this, you can make adjustments to the stock levels Avasam sends to the channel for products to reduce the concern about cancelling and refunding orders.

        Avasam lets you set a 'stock threshold value', meaning that when the stock level reaches that level, it sends '0' to the listing(s) affected, to prevent excess orders affecting your account.

        In addition, some eBay accounts may have limitations placed on them as to how many units or individual products you can advertise for sale. To mitigate this, Avasam supports the 'max quantity to advertise' feature provided. This means you can control how many units of stock the channel will see across your listings to maintain your overall permitted level without sanctions.

        If you had a limitation of 500 units, and you were selling 4 SKUs, you could set the 'max quantity to advertise' as 125, and even if there were 600 of each item at the supplier, eBay would only see 500 total items advertised. 

         

        To do this:

        1. In ‘settings’, select ‘sales channel integration’.
        2. Find the relevant channel integration and click its name to open the integration.
        3. Scroll down to the 'additional settings' section heading.
        4. Click on the 'additional settings' section heading to open up the settings menu.
        5. Update the value for 'max quantity to advertise', if required. The default value is '0', meaning it's inactive.
        6. Update the  'stock threshold value' if required. This defaults to '5' for your protection.
        7. Click ‘save’ to apply any updates or changes to Avasam.
        8. You will be returned to the list of channel integrations.
        • Click ‘cancel’ if you decide to not change/update the integration.