Suppliers: Product creation in Avasam

When creating products in Avasam, we apply certain checks before they go live.

This help article is written for our suppliers and may not be relevant if you are an Avasam seller. To access seller-specific articles, please follow this link.

Creating new products singly and via import

Reviewing imports and deletion

To create a new product in Avasam, you need to enter the details of the product, including images. You can do this either manually, or by importing a csv file.

Please note in this article we will only cover product creation for simple (non-variant) products. If your products require variation support, we do have another article that describes that process in greater detail.

In this article we will be looking at

  1. Creating products singly, and in batches using both csv files directly and from ftp.
  2. What happens when there is an error.
  3. The meaning of the different error stages.
  4. The tools to address and fix errors with new products in staging.
  5. Identifying errors in the source CSV file if they don't reach staging (Import history).
  6. Deleting products from Avasam.


Creating products individually in Avasam

You can create products singly in Avasam from the my product screen

  1. Open my products.
  2. Click the add product button.
  3. In the add product form, you populate the fields with the details of the product.
    1. Fields marked with a red asterisk are mandatory - Until they have all been filled in, Avasam won't let you save the product.
    2. Add as much information about the product as possible.
    3. Ensure you add at least 1 picture of the product - Clear, high detail, no banners, overlays or slogans. More pictures are always better, and videos.
    4. When it's complete enough, Avasam will offer the save option. Saving this item will send the product to the staging environment for review.
  4. Repeat this for any other products you want to add.

Using a CSV file to create Avasam products

To upload the extended attributes via import file (best for when creating more than a couple of products for time and consistency) you need to import the fields into Avasam using a CSV file.

  1. Click on settings.
  2. Click on imports.
  3. Click on add configuration.
  4. Enter an import name that will identify this import later (These configurations can be reused multiple times). UploadAvasam
  5. Select the import type supplier full product import from the drop-down list.
    1. If you will be uploading your CSV files from the computer you're using, then select file.
    2. If the files will be stored on a remote FTP server, select FTP. You will also need to fill in information about the Server (server address, port, user name, password, the file path to locate the file, and the file name to download and process).
  6. Click on the download CSV template link that appears in the top right corner.
  7. Open the file to review the headings and test/example information.
  8. Look at the information you have for the products, and copy/paste it into new rows in the file, under the correct field/column.
    1. It's recommended that you only create a couple of items the first time.
    2. You can review the current Category IDs by clicking the view category button to use in your file.

  9. Delete the sample data from the file so your data is directly under the column headings.
  10. Click save.
  11. Click upload, and select your data file.
    1. Confirm that Avasam says file: and the name of the data file to confirm it uploaded the correct one.
  12. Click on analyse & map.
  13. Check the data preview shows the data you put in the file.
  14. Field Mapping underneath the data preview should have automatically mapped all the fields.
    1. If one looks wrong, click the x to the right to remove the mapping
    2. Select the correct CSV file field in the left hand dropdown list to map.
    3. Select the Avasam field in the dropdown list on the right,
    4. Click map field.
  15. When you're happy all the fields are correctly mapped, click on add configuration.
  16. You will return to the list of import configurations.
  17. Check the status of the import.
    1. If status shows an error, click on the link to see the logs.
    2. Download the log file for the most recent (only) import made on this configuration.
    3. Columns for errors will be inserted next to each field to make it easy to find problems.
    4. Review the file and make corrections in the original for any errors. Contact support if you're unsure of the meaning of the error(s).
    5. Return to step 11.
  18. If there are no errors with the import, then the file and it's content will be sent to Staging for review and analysis.

    Identifying and correcting errors with new products

    Where our staging environment or product team find issues with any product in a given batch or file, that item will be held until corrected and approved.

    If the product you're seeking isn't showing in your inventory, you can check for issues by:

    1. Open my products.
    2. Click on Import history.
    3. This shows a list of the product imports that have occurred in the system.
    4. Find an entry that occurred at the time you executed the import,.
      1. Click on settings.
      2. Click on imports.
      3. Click on imports history.
      4. Locate the time and type of import in the list.
      5. The entry will show how many rows were successful, and if any had errors.
      6. Click download report to review the log file and review any issues that occurred with your import. Each field has an accompanying error column next to it - where a value is missing or incorrect,  you have 2 options to review and update them.
        1. Click on my inventory.
        2. Click on fix stranded productsStranded
          1. This updates the product view to reflect products you have setup for Avasam, but are not live all - are in the Avasam staging environment and not visible to sellers..
          2. Use the filters at the top of the screen to filter the view by specific issue within the staging environment. 
            1. If a product is in review, you can recheck it later, as it hasn't been cleared or marked with an error. 
            2. You can filter for SKUs with statuses such as SKUs rejected and SKUs blocked.
            3. To find a specific item, you can search by SKU, title, barcode or supplier product ID.
            4. If you click filter, you can filter the view based on
              1. Item price.
              2. Stock level.
              3. The stage the item(s) are at within staging.
              4. Product category. (See here)
              5. You can select more than 1 stage to filter by.
            5. Click apply to update the filter and update your view.
            6. Any parameters you're filtering by are shown in pink under the search box.
            7. Hover the cursor over a filter, and click on the 'x' to remove that filter.
            8. For a given SKU, hover over the error field to get more information on the problem(s). 
            9. If you open the SKU by clicking on the SKU (in blue) you can review it, as the errors are then found alongside the affected fields. 
            10. An error may be because there is a banned word or value present in the field, the value is outside of the permitted range, or because the field isn't populated, for example. More information can be found here.
            11. Producterror
          3. Click save to apply all of your changes in Avasam.
          4. Only once all errors are cleared for a SKU can you save the updated information. When all issues with the SKU are resolved, the SKU is re-checked by staging and the Catalogue Team.

    If there are no further errors found after a further check in staging, the products will become live.  Otherwise they will be returned to the stranded products page with updated error information for your review.

    You can always toggle back to your 'Live products' view by clicking the 'My products' button.

    Item stages:

    Hold - Item did not meet Avasam minimum data requirements

    Rejected - after 30 days on hold without corrections, product is rejected

    Blocked - Includes forbidden key words, brands or items

    Review - Passed minimum data requirements and it is under Avasam review

    Deleted - In the process of being removed from the platform

    How do I delete or remove products from Avasam?

    Products must be correctly deleted from within Avasam.

    See more information here.

    How do I delete products from Avasam in bulk?

    1. Click on settings.
    2. Click on imports.
    3. Click on add configuration.
    4. Enter an import name that will identify this import later (These configurations can be reused multiple times).
    5. Select the import type delete products from the drop-down list.
      1. If you will be uploading your CSV files from the computer you're using, then select file.
      2. If the files will be stored on a remote FTP server, select FTP. You will also need to fill in information about the Server (server address, port, user name, password, the file path to locate the file, and the file name to download and process).
    6. Click on the download CSV template link that appears in the top right corner.
    7. Open the file to review the headings and test/example information.
    8. For each column, fill in the information required, including the word yes under delete.
      1. It's recommended to only delete a couple of items the first time.
    9. Delete the sample data from the file so your data is directly under the column headings.
    10. Click save.
    11. Click upload, and select your data file.
      1. Confirm that Avasam says file and the name of the data file to confirm it uploaded the correct one.
    12. Click on analyse & map.
    13. Check the data preview shows the data you put in the file.
    14. Field Mapping underneath the data preview should have automatically mapped all the fields.
      1. If one looks wrong, click the x to the right to remove the mapping
      2. Select the correct CSV file field in the left hand dropdown list to map.
      3. Select the Avasam field in the dropdown list on the right,
      4. Click map field.
    15. When you're happy all the fields are correctly mapped, click on add configuration.
    16. You will return to the list of import configurations.
    17. Check the status of the import.
      1. If status shows an error, click on the link to see the Logs.
      2. Download the log file for the most recent (only) import made on this configuration.
      3. Columns for errors will be inserted next to each field to make it easy to find problems.
      4. Review the file and make corrections in the original for any errors. Contact support if you're unsure of the meaning of the error(s).
      5. Return to step 11.
    18. If there are no errors with the import, then the file and it's content will be sent to Staging for review and analysis.

    Categories

    The following categories are currently supported by Avasam for use in the category field (use category code):

    Avasam category name Category code
    Adult 39
    Automotive 10
    Baby & Children 11
    Books 14
    Computers & Electronics 18
    DIY and Tools 19
    Fashion & Lifestyle 17
    Food & Drink 13
    Health & Beauty 12
    Home & Garden 22
    Jewellery & Accessories 26
    Packaging 42
    Pet Supplies 32
    PPE 41
    Sports & Outdoors 35
    Stationary & Office 36