Amazon channel integration

Integrating Amazon with Avasam allows you to download orders, control prices and stock levels

 

Avasam can be integrated with one or more Amazon accounts. This lets you download orders and update listings with stock levels.

The list of sales channel integrations has 4 columns:

  • The brand logo of a channel
  • The company name of a channel
  • The name of the specific channel integration
  • The status of the integration (a blue yes means that it is enabled, a grey no means it is disabled)

Creating a new Amazon integration

To create a new sales channel integration:

  1. Open settings’ and select sales channel integration’.
  2. Click the add sales channel button.
  3. Click on the add button next to Amazon and click next to continue.
  4. Enter a name for the integration, for later reference.
  5. Select the Amazon site you want to connect to (eg United Kingdom) from the dropdown list.
  6. Click next.
  7. Authorise your connection with Amazon using the authkey button.
  8. A new tab will open. Tick the box labelled "I direct Amazon to provide Avasam access to my Selling Partner account and related data" after reading the information provided.
  9. Click confirm.
  10. Close the tab when directed to.
  11. You will be returned to the sales channel list in Avasam, with a new row added for your new integration.

Ensure that your channel has stock updates enabled to ensure that your listings don't oversell.

  1. Click on the channel name.
  2. Click on additional settings.
  3. Toggle the switch for stock update to yes.
  4. Click save.

Disabling an Amazon integration

When you create a new channel integration, it is automatically enabled and active.

To temporarily disable the integration and stop it downloading orders and updating listings:

  1. Open ‘settings’ and select ‘sales channel integration’.
  2. Choose which integrated sales channel you want to disable and toggle the status switch from ‘yes’ to 'no'. The channel will then be disabled.

Enabling an Amazon integration

To allow an integration to resume downloading orders and updating listings:

  1. Open ‘settings’ and select 'sales channel integration'.
  2. Choose which integrated sales channel you want to enable and toggle the status switch from ‘no’ to 'yes'. The channel will then be re-enabled.

Removing an Amazon integration

If you no longer wish to have Avasam connected to an Amazon channel, it can be easily removed. Once deleted, you will need to re-create the integration from scratch should you choose to re-use it.

To remove the integration:

  1. Open ‘settings’ and select ‘sales channel integration’.
  2. Find the integrated sales channel you want to remove and click its name to open the integration.
  3. Click the red ‘remove account’ button and click ‘OK’ to confirm.
  4. You will be returned to the list of channel integrations.
  • If you delete an integration and then reintegrate the same channel, the analytics and reports will not recognise orders from the two integrations as being from the same site.

    Updating or verifying Amazon integrations

    If Avasam is having issues downloading from a sales channel, the causes of this can be easily checked. In ‘settings’, select ‘sales channel integration’ to ensure that you are connecting to the correct website end point.

    To update or verify a channel integration:

    1. Find the relevant channel integration and click its name to open the integration.
    2. Click ‘reauthorise’.
    3. Check that the seller ID is correct and the correct site is selected.
    4. Check the ‘auth key’ is correct.
    5. Click ‘save’ to apply any updates or changes to Avasam.
    6. You will be returned to the list of channel integrations.

    Amazon

    Updating settings for stock updates in your  integration

    When Avasam receives a notification that available stock levels have changed from the supplier, it updates the relevant mapped listings on the sales channel.

    In a small number of cases, it is possible that popular items may oversell.. To avoid this, you can make adjustments to the stock levels Avasam sends to the channel for products to reduce the concern about cancelling and refunding orders.

    Avasam lets you set a 'stock threshold value', meaning that when the stock level reaches that level, it sends '0' to the listing(s) affected, to prevent excess orders affecting your account.

    Avasam also supports the 'max quantity to advertise' feature provided. This means you can control how many units of stock the channel will see per listing to avoid looking overstocked.

    To do this:

    1. In ‘settings’, select ‘sales channel integration’.
    2. Find the relevant channel integration and click its name to open the integration.
    3. Scroll down to the 'additional settings' section heading.
    4. Click on the 'additional settings' section heading to open up the settings menu.
    5. Update the value for 'max quantity to advertise', if required. The default value is '0', meaning it's inactive.
    6. Update the  'stock threshold value' if required. This defaults to '5' for your protection.
    7. Click ‘save’ to apply any updates or changes to Avasam.
    8. You will be returned to the list of channel integrations.
    • Click ‘cancel’ if you decide to not change/update the integration.

    Excluding non-Avasam orders

    Avasam can download orders for products not linked in Avasam - This is useful if you don't immediately map listings after creating them. Alternatively, if you sell some of your own stock alongside Avasam orders, it can clutter up the order screen. Non-Avasam orders are deleted after 3 days if not for mapped products.

    To avoid seeing those orders:

    1. In ‘settings’, select ‘sales channel integration’.
    2. Find the relevant channel integration and click its name to open the integration.
    3. Scroll down to the 'additional settings' section heading.
    4. Click on the 'additional settings' section heading to open up the settings menu.
    5. Set the exclude non-Avasam orders switch to off, or grey.
    6. Click ‘save’ to apply any updates or changes to Avasam.
    7. You will be returned to the list of channel integrations.

    You cannot make exclude non-Avasam orders and split orders with unknown SKUs active simultaneously, only one at a time can be active, or neither.

    Splitting order containing Avasam and non-Avasam SKUs

    Where some of your orders contain a mix of Avasam and non-Avasam products, this setting allows you to process the Avasam products and not import the unknown items. When set to no, you will only import these orders if exclude non-Avasam orders is set to no.

    To enable this:

    1. In ‘settings’, select ‘sales channel integration’.
    2. Find the relevant channel integration and click its name to open the integration.
    3. Scroll down to the 'additional settings' section heading.
    4. Click on the 'additional settings' section heading to open up the settings menu.
    5. Set the split orders with unknown SKUs switch to on, or green.
    6. Click ‘save’ to apply any updates or changes to Avasam.
    7. You will be returned to the list of channel integrations.

    Repricing software

    Please remember that, if using automatic repricing software on listings generated by or controlled by Avasam, they will override any rules or updates made within our sotware. As such, we cannot be held responsible if margins are not covered by the sale price in an order where this software is used, so ensure you check your products and the repricing software regularly.