BigCommerce channel integration

How to integrate your BigCommerce store with Avasam.

Getting started

 

Integrating BigCommerce

 

 

To learn why you should be creating a new BigCommerce store, click here.

New sales channel integration

To integrate your BigCommerce store:

  1. In settings, select sales channel integration.
  2. You can choose here to integrate an existing store, or to create a new store.
    1. If you choose to create a new store, then you will need to follow the instructions to sign up for a new trial account with BigCommerce before continuing. You'll be returned to Avasam after signing up.
    2. If you choose to integrate an existing store, you'll proceed with the setup as follows.
  3. Click the add sales channel button.
  4. Click on the add button next to BigCommerce.
  5. Enter the address for your BigCommerce store (eg "https://mystore.bigcommerce.com").
  6. Click install app to continue.
  7. A new tab will open with your BigCommerce store and the Avasam App will be shown.
    1. Click install.
    2. Read the information about the app, and then click confirm to continue.
    3. Login to your Avasam account.
  8. Avasam will confirm that it is connected to your BigCommerce account.
  9. Avasam will be shown inside your BigCommerce store dashboard and will confirm the integration was successful. Click next.
  10. You will be returned to the sales channel list in Avasam, with a new row added for your new BigCommerce integration.

    When connecting to your store the first time, if you're in preview mode then you might need a preview code to proceed in BigCommerce. In your BigCommerce control panel, find and click view store on the left hand menu. This will open the front page of your BigCommerce store, and the preview code will be shown at the top of the page.

        You may need to refresh your original Avasam window to see the newly integrated BigCommerce channel.

        Ensure that your channel has stock updates enabled to stop your listings overselling.

        1. Click on the channel name.
        2. Click on additional settings.
        3. Toggle the switch for stock update to yes.
        4. Click save.

        Disable channel integration

        When you create a new channel integration, it is automatically enabled and active.

        To disable the BigCommerce integration to stop it downloading orders and updating listings temporarily.

        1. In settings, select sales channel integration.
        2. Locate the integrated sales channel you wish to disable.
        3. Click the status switch to toggle it from yes/active to no/disabled.
        4. The channel is disabled.

        Enable channel integration

        When creating a new channel integration, it is automatically enabled and active. You, or someone else, may temporarily disable it.

        You can re-enable the integration to resume downloading orders and updating listings.

        1. In settings, select sales channel integration.
        2. Locate the integrated sales channel you wish to enable.
        3. Click the status switch to toggle it from no/disabled to yes/active.
        4. The channel is re-enabled.

        Remove channel integration

        If you no longer wish to have Avasam connected to your BigCommerce store, it can be easily removed. Once deleted, you will need to re-create the integration from scratch should you choose to re-use it.

        To remove a channel integration:

        1. In settings, select sales channel integration.
        2. Locate the BigCommerce integration you want to remove.
        3. To open the integration, click the name of the store.
        4. Click the red remove account button to remove the integration.
        5. Click OK to confirm.
        6. You will be returned to the list of channel integrations.

         

        Click ‘Cancel’ if you decide to not delete the integration.

        If you delete an integration and then reintegrate the same site the analytics and reports will not recognise orders from the two integrations as being from the same site.