Using the returned orders report

Access an overview of the details of your returned orders quickly and easily using this report feature

When you request for an order to be returned to the supplier for exchange or refund, you can track its status on this report.

If there is no data to display or if you have filtered out all the available records, you will see the following screen:

Once there are return requests in the system, or you clear the filter, you will see a report like this:

return order-filled

Returned orders filter

To filter information in the report:

  1. Enter the customer's details (contact name, email or postcode) in the search box, select a return status to filter for or select a time period to filter the results shown.
  2. Click ‘apply’.