Subscription

Changing your Avasam subscription

Upgrading and downgrading your Avasam subscription

When you first sign up for Avasam, you're on our free plan. You cannot integrate selling channels, or process orders. You'll need to subscribe if you want to source and list products, or process orders. Paid subscription levels allow you to source products, list products and process orders.

Subscription changes

To upgrade your paid subscription (or upgrade to a paid subscription on a free account)

1. Click on the lowest option in the left hand menu.
2. Click on subscription to see your current subscription level and options.
3. All the available plans will be shown along with their cost. Click on the top switch to change from monthly to yearly plans.
4. Once you have decided the plan you want upgrade (or downgrade) to, click on the appropriate blue button under the option.
5. You can provide a promotion code (if you have one) here.
6. You should enter the payment card details to be used for your subscription, and click confirm preauthorisation to change your subscription.

Upgrade

If you reach your limit for the month, additional orders won't be invoiced or dispatched until the next billing date.

Your billing date is based on the date you first move from a free to a subscribed account, and auto-renews every month thereafter.

You can upgrade at any time - Avasam will calculate the first payment based on the time until the next billing date (Pro rata). Your per month order limit and other subscription details will be updated immediately upon payment. Future billing will be at the new rate.

Downgrade

You can also downgrade your subscription from the subscription menu - Your payment will be reduced accordingly at the next billing date, along with the account's restrictions.

Unsubscribe

tip

If you subscribed to Avasam from Shopify, you must cancel your subscription from Shopify if you want to unsubscribe from Avasam. Please cancel and uninstall Avasam from your Shopify store.
Ensure your Shopify orders have all been updated before doing so, and your Avasam products have been removed from your store, or they will need to be updated manually.

If you wish to unsubscribe from Avasam, and close your account, you should notify us by following the steps below:

1. Click on the lowest option in the left hand menu.
2. Click on subscription to see your current subscription level and options.
3. Select the option to downgrade to free.
4. When this has been confirmed, click on the unsubscribe button under the free plan.
5. Enter the reason for your request in the window.
6. Click send request.
7. If you want to unsubscribe entirely, you must ensure there are no pending return requests over the last 30 days. You must also withdraw the money in your account balance to show the balance as zero. Any of these conditions will generate an error, and will need to be checked.
8. If your request is submitted in the first 25 days of your billing period, you will not be billed again. Your account will remain active for the rest of the current subscription period.
9. If your request is made after this point, you will need to pay for an additional month, after which the account will be closed.