{ } API Explorer Support

myHermes

Avasam can be integrated with one or more myHermes shipping accounts to print shipping labels for orders when they are dispatched. shipping integrations

The list of shipping integrations has 4 columns:

  1. The logo representing the type of shipping provider.
  2. The type of shipping integration.
  3. The name of the specific shipping integration.
  4. The status of the integration - yes/blue is enabled, no/grey is disabled.

New integration

  1. In ‘Settings’, select ‘Shipping integrations’.
  2. Click the ‘Add shipping provider’ button.
  3. Click on the ‘Add’ button next to ‘myHermes’. New integration
  4. Enter the name for this integration. Name for integration
  5. Click ‘Next’ to continue.
  6. The next entry is the ‘Configuration screen’, it needs details from your myHermes account. Configuration screen
  7. Your ‘API key’ will be specified in your account and documentation.
  8. Select the measurement unit in ‘Weight’ for your inventory items, so that myHermes can correctly check the service you use. (eg. grammes, kilogrammes, ounces, pounds).
  9. If you don’t specify the weight of any inventory items, enter a weight value that Avasam will send to myHermes when requesting a label (Default weight).
  10. Select the measurement unit in ‘dimensions’ for the size (weight, height, depth) of your inventory items, so that myHermes can correctly check the service you use. (eg. Centimetres, metres, inches, feet).
  11. Enter the value to be sent as the Height of a package if you haven’t specified it in the inventory items.
  12. Enter the value to be sent as the Width of a package if you haven’t specified it in the inventory items.
  13. Enter the value to be sent as the Depth of a package if you haven’t specified it in the inventory items.
  14. Specify the ‘Label format’ used to request and print your shipping labels.
  15. Click ‘Next’.
  16. Avasam can automatically submit manifests for your parcels at the end of each day. If you wish to submit manifests manually, then click ‘No’ against ‘Automatically submit manifest’. Automatically submit manifest
  17. Click ‘Next’.
  18. You will be returned to the shipping provider list in Avasam, with a new row added for your new integration. added integration
  • Click ‘Cancel’ to return to the list without completing the integration.
  • If you are using Avasam with Linnworks, ensure you use the same units in Avasam and Linnworks for ‘Weight’ and ‘Dimensions’.

Disable shipping integration

When you create a new shipping integration, it is automatically enabled and active.

To disable the integration to stop it being available for use:

  1. In ‘Settings’, select ‘Shipping integration’.
  2. Locate the shipping provider you wish to disable.
  3. Click the status switch to toggle it from ‘Yes’/active to ‘No’/disabled.
  4. The integration is disabled.

Enable shipping integration

When you create a new channel integration, it is automatically enabled and active. You, or someone else, may temporarily disable it.

To re-enable the integration to resume downloading orders and updating listings:

  1. In ‘Settings’, select ‘Shipping integration’.
  2. Locate the shipping provider you wish to enable.
  3. Click the status switch to toggle it from ‘No’/disabled to ‘Yes’/active.
  4. The integration is re-enabled.

Remove channel integration

If you no longer wish to have Avasam print shipping labels for a provider, it can be easily removed. Once deleted, you will need to re-create the integration from scratch should you choose to re-use it.

To remove a channel integration:

  1. In ‘Settings’, select ‘Shipping integration’.
  2. Locate the shipping provider you wish to remove.
  3. To open the integration, click the name. Remove channel integration
  4. Click the red ‘Remove account’ button to remove the integration.
  5. Click ‘OK’. OK Button
  6. You will be returned to the list of shipping providers.
  • Click ‘Cancel’ if you decide to not delete the integration.

Update/verify channel integration

If Avasam is having issues printing labels correctly, it can be easily checked as follows:

  1. In ‘Settings’, select ‘Shipping integration’.
  2. Locate the shipping integration you want to check.
  3. To open the integration, click the name. Update-verify channel integration
  4. Click ‘Reauthorize’. Edit account detail
  5. Check the values are correct.
  6. Click ‘Save’ to apply any updates/changes.
  7. You will be returned to the list of shipping integrations.
  • Click ‘Cancel’ if you decide to not change/update the integration.

Shipping services

An integration with myHermes is only the first step to printing labels in Avasam. You must also add the shipping services you wish to print labels for – whether next day, two day, signed for, Saturday delivery, or more. When you sign an agreement with myHermes, you select the services you want to use and how much each label will cost.

Add shipping service

  1. In ‘Settings’, select ‘Shipping integration’.
  2. Locate the shipping integration you want to check.
  3. To open the integration, click the name. Add shipping service
  4. Click ‘Shipping services’ to expand the list of available shipping services. Shipping services
  5. Select an available shipping service from the ‘Shipping service list’.
  6. Click ‘Add’. Shipping service list
  7. Click ‘Save’.
  • Click ‘Cancel’ if you decide not to add the service.

Deleting a shipping service

If you no longer want to use a shipping service, then it can be removed from Avasam.

To delete a shipping service:

  1. In ‘Settings’, select ‘Shipping integration’.
  2. Locate the shipping integration you want to check.
  3. To open the integration, click the name. Delete shipping service
  4. Click ‘Shipping services’ to expand the list of available shipping services. Delete Shipping service list
  5. Select an available shipping service from the ‘Shipping service list’.
  6. Click the ‘X’ to the right of the service to delete it.
  7. Click ‘Save’.
  • Click ‘Cancel’ if you decide not to delete the service.